Globe believes that providing sustainable livelihood can have a transformative effect on a community. Check out video to see how in partnership with Gifts & Graces, our My Fair Share program helped get nearly 150 women on the track to a brighter future.
Meanwhile, Globe Community reaches 10,000-mark; fastest growing enterprise social community and recently PNP, Globe Telecom security team arrest seller of illegal repeater.
Globe Community reaches 10,000-mark; fastest
growing enterprise social community
Globe Community, the pioneering online community of Globe Telecom, has reached another breakthrough as its membership now exceeds 10,000-mark after only six months following its debut in cyberspace.
Such milestone makes Globe Community the fastest growing online telecommunications community in the country and one of the fastest in Asia, said Chris Lipman, Head of Globe Customer Experience.
Members of Globe Community reached the 10,000-mark on September 17, coinciding with the telecommunication company’s 9/17 celebrations to mark the launching of The Globe Tower, its new corporate headquarters in Bonifacio Global City.
“This is a fitting end to Globe Telecom’s 9/17 celebrations. Since we launched Globe Community in March this year, membership has been rapidly growing, with 25% active users compared with only 10% industry benchmark,” noted Lipman.
A first in the Philippines, Globe Community (community.globe.com.ph), is an online customer support channel where customers are empowered to help other customers.
It allows Globe subscribers or potential customers to interact, discuss, and resolve Globe¬-related concerns and topics on the digital space.
According to Lipman, more and more subscribers are turning to Globe Community for answers to product, promo or customer service questions enabling members to find solutions and answers to commonly¬-asked questions quicker and easier.
The forum further provides an avenue for interaction among Globe and non¬-Globe subscribers alike for knowledge¬ sharing and community¬-building purposes.
"The value of having more members is that subscribers gain more insights on Globe-related concerns and inquiries and there are more people to share opinions with, more people to get to know and build relationships with," Lipman said.
As Globe Community is not exclusive to Globe subscribers, non-Globe subscribers who are interested in helping others with generic concerns such as mobile phone configurations, tablet set up, among others, may also join.
Apart from the forum, the site also has a blog where active users are invited to write articles and review new gadgets/products, join online poll, and interest groups.
Read more about the Community at http://lithosphere.lithium.com/t5/community-parties/Globe-Community-Celebrates-Wonderful-Milestones/cns-p/103791/ and visit community at community.globe.com.ph.
PNP, Globe Telecom security
team arrest seller of illegal repeater
A recent joint entrapment operation conducted by agents of the Philippine National Police and security personnel of Globe Telecom led to the arrest of illegal seller of signal boosters and WIMAX modems in Cebu City.
The arrest follows intensified efforts by the telecommunications company to minimize, if not eliminate, the sale of illegal repeaters or signal boosters that cause cellular signal interference.
A buy-bust operation jointly conducted by police and a Globe security team at St Jude Barangay in Mabolo, Cebu City led to the arrest of a certain Paul Lacaron.
Confiscated from the suspect include various models of 3G antenna or illegal repeaters,several items of Globe WIMAX modems,assorted circuit board of Globe WIMAX, and other telecommunications equipment.
Upon tactical interrogation, it was discovered that Lacaron had been previously arrested for selling reconfigured WIMAX modems. A criminal case against him relating to this issue is already pending in court.
A previoustest-buy was conducted to determine whether he was indeed selling illegal repeaters or signal boosters. Following validation given by the National Telecommunication Commission’s regional office that Lacaron’sJanbarv Co. isn’t authorized by the regulatory body to sell and operate telecommunications equipment, an entrapment operation was arranged.
Following Lacaron’s arrest, criminal charges have been filed against the suspect for violation of Republic Act 8792, also known as the E-Commerce Act, said Atty. Froilan Castelo, Globe Head of Corporate and Legal Services Group.
“We note that the arrested person is a repeat offender. We would like to serve notice that Globe is serious in prosecuting this offense and a habitual delinquent showing no possibility of reform will be dealt with more severity. The law will not allow him any benefit of parole,” Castelo said.
The campaign against illegal repeaters forms part of company efforts to continue improving network experience as the unregulated use of such equipment causes subscribers to experience signal interference that leads to dropped calls, garbled lines, and weak signal.
Such campaign runs in tandem with the drive against rampant sale of reconfigured WIMAX modems, which are usually sourced from legitimate unsuspecting subscribers on pretext of an upgrade. The hacked modems are then sold at a price range of PHP2,500 to PHP3,500.
Castelo added that illegal hacking and use of WIMAX modems is a violation of RA 8484 also known as Access Device Act, and Presidential Decree 1612 of the Anti-Fencing Law.